Generic FAQ’s

Do the doctors speak fluent English?

Yes, whilst some of our Doctors are of different nationalities ALL of our doctors speak fluent English.

Do you bulk bill?

At Blackbutt Doctors surgery we do not bulk bill. We do offer a discount price for all healthcare and pension card holders.

Do you send the billing off to Medicare so that I can get an automatic rebate into my account?

As long as Medicare have your correct bank details we can send the billing to them electronically and the rebate will go into your account in only 48 hours.

Will I be charged a Non Cancellation Fee?

If you will not be able to make it to your booked appointment, please let us know as soon as possible by calling the practice. This allows us to offer your appointment to another patient. Failure to cancel your appointment with your GP within 1 hour of the booked time may result in a non-cancellation fee – $52 (Short Appointment) or $96 (Long Appointment).

Appointments/App FAQ’s

How to download and set up the app?

Our AMS app is available to download for both iOS and Android. All you need to do is click on one of the links below, download the AMS app and you will have access to your health needs on the palm of your hands.

Download the app for iPhone or go to your phone’s App Store, look for the AMS app and press ‘download’.
Download the app for Android or go to your phone’s Play Store, look for the AMS app and press ‘download’.

Setting up your account:

  • Search and select “Blackbutt Doctors surgery” as your clinic.
  • Make sure you enter all your details correctly to register.
  • Now you can make and manage all your appointments!
  • Once you make an appointment, it will be confirmed right away, so you won’t need to call us!

Being connected to your health has never been easier!

How can I contact my doctor at the surgery?

Unfortunately, it is not possible to speak to your doctor without an appointment. Our doctors are most of their time in consult with other patients, so to make sure you and all the patients receive equal and quality and professional service, the best way to talk to your doctor is to see him/her in person and use all of their medical skill to address your issue.

How can I make an appointment?

We don’t support making appointments by phone except for the elderly and those with no access to the internet. If you have any concerns regarding your health or want to discuss any health issues with your doctor, you can book an appointment on a few easy steps through the app, and your appointment will be confirmed in real-time with no further actions required!

What can I do if I need a referral, repeat referral or script?

To get an appointment to see a health specialist, you need to get a referral from your GP within the previous 12 months- A referral can never be backdated!

If you have seen the doctor in the last 12 months, it is possible in many cases to get a repeat referral or script without seeing the doctor. Please note this is not for a new medication, or to see a provider to whom your doctor has not referred you previously. Luckily you can now obtain repeat scripts through our app!

Why is it so important to get reminders?

Reminders are placed to remind you, and your treating team, to take an action that could be critical to your health.  Recalls are when you are called back in relation to the results of a test you have taken. Both are only sent when it is something important to your health.

Breast Screening

Screening mammograms are so important! They are the best way to detect breast cancer early before any symptoms are noticed. When breast cancer is picked up early, most women will recover and can quickly get back to normal life.

This test is recommended for women aged 50-74. Once you have your first breast screen, you should have one every 2 years.

Visit the Breast Screen website

Bowel Screening

Did you know Australia has one of the highest rates of bowel cancer in the world? The National Bowel Cancer Screening Program (NBCSP) invites eligible people starting at age 50 and continuing to age 74 to take a test every two years.

However, if you are under 50 years of age who have concerns about breast or bowel cancer, or if you have a family history or symptoms, book an appointment and talk to your doctor about your individual circumstances. Your doctor will advise what testings are required.

We do not send a text reminder for routine mammograms and bowel screening. Please ensure your details are up to date with Breast screen and Bowel screen services, to ensure you receive a timely reminder for these important screening test.

Learn more about Bowel Screening here.

Where can I ask a medical question?

The best way to ask a medical question is to make an appointment. You cannot ask a question about your health or medications by e-mail. Please do not call us as we won’t be able to answer to your questions, you can book an appointment at any time using the app.

What if I need to change or cancel an appointment?

The most convenient way to manage your appointments is on the app, there, you will be able to book, check your appointment details and make any changes if necessary. Bear in mind that you cannot cancel your appointment online within 1 hours of the appointment.

If you will not be able to make it to your booked appointment, please let us know as soon as possible by calling the practice. This allows us to offer your appointment to another patient. Failure to cancel your appointment with your GP within 1 hour of the booked time may result in a $52 non-cancellation fee for standard appointments, and a $96 non-cancellation fee for long appointments.

How can I receive my results?

Please don’t call us as we cannot handle or discuss results over the phone. When your GP orders tests for you, you can talk to him/her about how’d you like to get your results. Your GP might ask you to come and get them, alternatively you can get the results sent to your home in a hard copy if you request it at the time of your examination. Otherwise, to receive the results for your tests you will need to be logged in for our secure SMS results handling system.

After your GP checks your results, you will be sent a message about what those results mean for you. If they require some further action, we will send you a message asking you to book an appointment within the following month. If according to your results, no further action is required, we will send you a message letting you know this as well. To read these messages you will need to enter your date of birth and securely log in.

And for any other enquires?

If you have any other enquiries, you can e-mail the surgery on  Please note e-mail may not be a secure form of communication.  Please do not include personal medical details.  If you need to find out more about using e-mail with our surgery, please read the information regarding email and privacy on our website.

How can I check my billing history, and make any enquiries regarding billing?

You can check you billing history on our kiosk. You can also request you invoice history from reception in person at our surgery. Unpaid bills can be paid at our reception desk or at the kiosk.