Blackbutt Doctors takes it very seriously if a member of our team is treated in an abusive or violent way. Our staff are trained and dedicated to help you and you will be treated with courtesy and respect at all times. In return, we request that are doctors, reception and nursing team are treated with the same courtesy and respect.

We have a ZERO TOLERANCE approach to any verbal, aggressive and violent abuse and behaviours towards our team or other patients. We respectfully advise that your abuse and/or violence will not be tolerated. If you violate this policy, your status as a patient of Blackbutt Doctors will be terminated. If required the Police will be called and may result in the person concerned being removed from our practice.


No personal information is collected when you browse anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our website. In addition, personally identifiable information such as name and contact details (email addresses) are only collected when you make an enquiry. All other information will be requested from you directly.

Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will destroy or permanently render anonymous any information held about you.

Please be aware that if you directly disclose personally identifiable information or personally sensitive data through Blackbutt Doctors Surgery (BDS) and OTDS provided public message boards, this information may be collected and used by others.

BDS and OTDS encourage you to review the privacy statements of websites you choose to link to from BDS and OTDS. BDS and OTDS is not responsible for the privacy statements or other content on websites outside of the BDS and OTDS websites.

Use and Disclosure of Information

The primary purpose in collecting information from you is to enable us to fulfil our business commitments to you in providing in our full range of services including management, education and training, consultancy, and to improve these services to you and other clients of BDS and OTDS. We may use the information you provide to help improve the services we deliver to you, measure consumer interest in BDS and OTDS services, inform you of other BDS and OTDS products and services or to comply with requirements under the law.

We will only collect and store information about you that is necessary. The information you provide may be used to offer, provide and improve our services to you and may also be disclosed to other parties such as organisations contracted to operate and maintain BDS and OTDS databases, provide IT support services and distribute BDS and OTDS information

BDS and OTDS does not permit these parties to use information about you for any other purpose than to perform the services that BDS and OTDS has instructed them to provide. All suppliers, agents and third party companies must sign a confidentiality agreement with BDS and OTDS before BDS and OTDS discloses any personal information.

BDS and OTDS will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where:

1. it is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity;

2. the Secondary Purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that we would use or disclose the information in the circumstances;

3. BDS and OTDS reasonably believe it is necessary to prevent any serious and imminent threat to any person’s life, health or safety or the public’s health or safety.

4. BDS and OTDS will not otherwise disclose your personal information to any other party without your consent.

5. various Commonwealth and state government departments and agencies, including the Department of Health, Department of Veterans’ Affairs, Medicare, and the Department of Human Services, in connection with our services

Third Party Relationships

To provide you with a more informative online experience BDS and OTDS do use the online resources, from time to time, of suppliers, agents and business partners. Such services comprise of links to third party sites that promote additional services and products. In any such relationship.

BDS and OTDS take all reasonable steps to ensure that these parties have and enforce an adequate privacy policy. BDS and OTDS encourage you to review the privacy statements of websites you choose to link to from BDS and OTDS. BDS and OTDS are not responsible for the privacy statements or other content on websites outside of the BDS and OTDS websites.

Storage and Security of Personal Information

BDS and OTDS will use all reasonable endeavours to ensure that you only provide personal information in a secure environment and when the information is no longer needed it will be destroyed or permanently render anonymous.

The security of any information (including personal information) downloaded and stored on your PC/Server etc is the responsibility of you the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access a BDS and OTDS websites, along with the physical security and maintenance of that equipment.

BDS and OTDS impose strict rules on its employees who have access either to the databases that may store site user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences.

You accept the inherent security implications of dealing online over the Internet and will not hold BDS and OTDS or its agents or suppliers responsible for any breach of security.

Trans-border Data Flows

Where, for the purpose of fulfilling our business commitments to you, we disclose personal information to persons involved in administering the services, our related entities or business partners (Permitted Persons), and such Permitted Persons are in a foreign country, BDS and OTDS will not, without your consent, transfer personal information to such Permitted Persons unless:

  • we reasonably believe that the Permitted Persons are subject to a law, binding scheme or contract or we have taken reasonable steps to ensure that the Permitted Persons are subject to a contract which effectively upholds principles for the fair handling of personal information that are substantially similar to the National Principles for the Fair Handling of Personal Information embodied in the Privacy Amendment (Public Sector) Act 2000;or
  • the transfer is necessary for:
  • the performance of services requested by you; or
  • for the purpose of fulfilling our business commitments to you; or
  • to implement pre-contractual measures taken in response to a request by you; or
  • the transfer is necessary for the conclusion or performance of a contract concluded in your interest, between BDS and OTDS and a third party; or
  • all of the following apply:
  • the transfer is for your benefit; and
  • it is impracticable to obtain your consent to the transfer; and
  • if it were practicable you would be likely to consent to the transfer.

Use of Cookies

The BDS and OTDS websites use “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise BDS and OTDS pages, or register with BDS and OTDS sites or our services, a cookie helps BDS and OTDS to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as contact addresses, shipping addresses, and so on. When you return to the same BDS and OTDS websites, the information you previously provided can be retrieved, so you can easily use the BDS and OTDS features you have customised.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the BDS and OTDS services or web sites you visit.

Accessing and Changing Your Personal Information

BDS and OTDS attempt to ensure that all personal information collected and stored in its database system is correct and accurate. You may at any time request access to the information we have collected from you and obtain a more in depth explanation about how the information is used by emailing us at We will endeavour to meet or advise of the outcome of a request within 30 business days of receipt.

For any privacy issues or concerns, you can contact us at:

Complaints Resolution

BDS and OTDS are committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that receiving a complaint provides us with an opportunity to improve the services we deliver to you and maintain your confidence in BDS and OTDS and our services.
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by BDS and OTDS you may notify us of your complaint via email to:

We will endeavour to investigate and advise you of the outcome of a complaint within 30 days of receipt of such complaint.

We are constantly improving the BDS and OTDS websites and the tools you can use to manage the data that you provide to us. Please refer to this page from time to time to see any new policies about the use of these new features.

If the complaint remains unresolved, then an individual can contact:
NSW Health Care Complaints Commission
Locked Mail Bag 18, STAWBERRY HILLS NSW 2012
Phone: 1800 043 159

Changes to our Privacy Policy

From time to time it may be necessary for BDS AND OTDS to review and revise its Privacy Policy. BDS AND OTDS reserve the right to change its Privacy Policy at any time, and it may notify you about changes to this Privacy Policy by posting an updated version on the websites.

Further Information on Privacy
Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s web site at